Information for Tenants

Temple Homes can help you find the home just right for you! Our site allows you to search and find properties that fit your budget or use our map to find the perfect location on the student & professional property pages.

Our stock of properties is constantly updated so check the site regularly as well as our social media pages or register on our newsletter to receive properties that are just what you’re looking for!

You can book a viewing by ringing us on – 0117 205 0055 – by e-mail to hello@templehomes.co.uk or by contacting us through our online form

Not lived in Bristol before or want to ask any questions? Not a problem at all – get in contact and we’ll be happy to discuss your needs and make recommendations from our current stock of properties.

We carry out viewings 7 days a week, between our office hours of 8.30am – 7pm Monday to Friday, with additional viewing slots available at weekends. So contact us and we’ll get your viewing booked in!

Now you’ve found your new home Temple Homes take information from you so we can inform the landlord of your intention to rent their property and make the initial offer. Landlords do occasionally want to meet tenants before the let is confirmed but this is often an informal meeting, so that both parties can meet prior to start of the referencing process.

When the let has been agreed – subject to referencing – by the Landlord we require your agency fee and where applicable a guarantor fee.

The agency fee is 35% +VAT of the first months rent with any guarantor fees being £50 + VAT per guarantor required – occasionally landlords may require additional holding fees (normally part payment of the deposit) but these will be brought to your attention during the viewings. The agency fees cover the cost of in-house referencing, credit checks & the drawing up of contracts as well as on-going support throughout the tenancy.

The agency and guarantor fees are non-refundable if you choose to pull out of the let before you move in.

The agency & guarantor fees can be paid to Temple Homes via cash or cheque, however most tenants opt to pay by bank transfer (in-branch or online).

When your payments have been received and all referencing forms have been returned, your property will be taken off the market and we will begin the referencing process.

Temple Homes reference check each tenant ourselves to make the whole process as quick as possible. Referencing is a necessary part of the process for your application to be accepted by the landlord but don’t worry there are no hidden extra charges – all referencing charges are part of your initial agency fee. As part of this process we will also contact a credit reference agency to perform financial checks. It is better to make us aware of any potential issues early, as we can often find a suitable solution – the earlier you let us know the less chance of any delay to your application!

You will need to provide us with the following details:

  • Previous landlord details
  • A personal reference
  • Bank account details
  • Passport or driving licence
  • Any employer details or proof of student status
  • Proof of Address i.e. utility bill

If you are self-employed then we will require the following in addition to perform reference checks:

  • Accountants details & reference
  • Proof of your income

If you are from overseas but have lived in the UK for 3 or more years then we will also require:

  • Proof of your overseas address
  • Any visa or worker registration documents
  • A character or employers reference
  • Your employment contract where applicable

We normally aim to have all referencing completed within seven days of you returning your completed referencing form and supporting documentation – if you’re moving in to a property on short notice then please make sure to have these with us at the earliest possible point and to have contacted all referees named on your form, to avoid any delays to your moving in date.

After your reference & credit checks are complete we will send your tenancy agreement via DocuSign which allows you to sign from anywhere via your computer, tablet or smartphone. If you would rather use more traditional methods then let us know and we can organise a meeting at our offices.

So Temple Homes have had your agency fee, successfully completed your referencing, you’ve signed your tenancy agreement and the landlord has agreed the tenancy – all that’s left to do is transfer your first months rent & deposit. We will send you an invoice prior to moving in so you know exactly how much you have left to pay.

To not cause any delay all tenants funds need to have cleared before the move-in day and can be paid either by cash, cheque or for the quickest outcome by bank transfer.

First Month’s Rent

Your first months rent is required before you can move in to the property. The easiest way is to set this up online to the bank account details provided to you, or standing order mandate forms are available on request if you do not use online banking. You will be made aware of your rent due date and confirmation that your standing orders have been set up will be required, before the start of the tenancy.

Deposit:

All tenants must provide a deposit which equates to 1 and a half months rent.

To arrive at this number the months rent is multiplied by 1.5.

For example if your rent was £600 a month your deposit would be £900.

All deposits are registered with the Deposit Protection Scheme (DPS) through Temple Homes unless the Landlord wishes to use another deposit scheme – the contact details of the DPS are as follows:

The Deposit Protection Service,The Pavilions
Bridgwater Road
Bristol
BS99 6AA

Dedicated telephone number: 0330 303 0030

You will receive confirmation to show that your deposit has been successfully registered within 14 days of paying your deposit. Registering your deposit is a legal requirement and aims to ensure that you get all or part of your deposit back at the end of your tenancy.

Client Money Protection:

We are not currently a member of a Client Money Protection (CMP) scheme but this something we will looking to implement soon for the benefit of our tenants & landlords.

Now all that is left to do is collect your keys & document pack from the Temple Homes office between the hours of 8.30am – 7pm. Alternative arrangements may be available on request. Please ring to arrange an appointment to visit the  Temple Homes office for key collection, this will avoid any delay in you moving in to your new home.

Temple Homes are committed to making sure tenants have the best experience of living in their new home and as a result we are available to be contacted between 8.30am – 7pm Monday to Saturday if you have any queries.

If you have any complaints then please contact us and we will provide you with our complaints procedure document. We are a member of The Property Ombudsman, a redress scheme that governs complaints against property professionals in the UK. If you feel at any point that the way we have handled a complaint or they way we work has fallen below the correct standards then we would recommend contacting The Property Ombudsman – their website is full of information to help you if such an issue arises. http://www.tpos.co.uk/index.php

Maintenance Requests:

If you have issues with the house or any appliances that require attention then please let us know ASAP to avoid any delays in solving these problems. We will let you know in your tenant document pack who to contact if such an issue arises, as some properties will be looked after by Temple Homes and others directly by the landlords.

If at any point you are unsure who to contact then please call or e-mail us as we’ll happily help you find the right person.

Our details are 0117 205 0055 and hello@templehomes.co.uk

Renewing your tenancy

Temple Homes hope that our efforts to find you a new home mean that at the end of your tenancy you wish to extend it further. At Temple Homes we don’t believe in charging you to renew your lease. Renewal of your tenancy is naturally at the discretion of the landlord and so can not be guaranteed.

It’s either the end of your tenancy or you’re moving on to a new locality but we hope you enjoyed your experience with Temple Homes.

We will require your notice in writing, preferably by e-mail, to say that you are vacating the property. Temple Homes will then start to market your property again on the open market but we will provide you with at least 24 hours notice of any viewings.

Temple Homes will e-mail you with details of the moving out process which will involve you dropping all of the sets of keys for the property back to our offices. Temple Homes will then either conduct an inspection of the property or instruct the landlord that the property is ready for inspection.

We do our best to work with you in order for your full deposit to be returned but please make all reasonable efforts to leave the property as you found it when you moved in. You will be informed of the details of any deductions made if any should arise. As the deposits are registered, any disputes will be handled by a third party.

If there are no disputes your deposit will be returned to you within 14 working days of your final day of tenancy by bank transfer.

If you liked your experience with Temple Homes we would really appreciate your feedback.